“The fact that they’re dealing with me, the owner, and not a salesperson or an employee.” That is the reason Mike Amodio gives for why a homeowner would pick Platinum Overhead Door over another garage door company. He mentions responsiveness, transparency and honesty first, then lands on that one.
The arrangement shows up in what customers describe. One homeowner’s old door stopped responding and shattered glass across her garage, leaving her car stuck inside. Amodio came within the hour of her call, she wrote, so she could get the car out, and then he went over replacement options with her. He helped her clean up the glass and sealed the broken doors for safety while the new ones were on order. When they arrived, he came back with Jeremy, the company’s technician, to install them.
Platinum is mostly a residential outfit. It works out of a suite on Kennesaw North Industrial Parkway and covers a wide stretch of North Atlanta, from Buckhead up to Acworth and across to Alpharetta and Lawrenceville. The company says its technicians are IDEA Certified, meaning they have completed the Institute of Door Dealer Education and Accreditation program, and that they are background checked. Its service vehicles carry enough stock to finish almost all repairs on the first visit. When it can, the company quotes a job over the phone. Its listed hours run from 6 a.m. to 6 p.m., Monday through Saturday, and it takes night and weekend emergencies. Customers get a text, email or call when the technician is about 30 minutes away, and before leaving, the crew sweeps the garage.
Amodio’s rule on timing is short. “If we’re not going to be on time for whatever reason, they’re made aware of it,” he says. He traces that to his own experience on the other end of a service call. “I know how I like to be treated when it comes to service businesses,” he says.
He came to garage doors from another service trade. He was in the restaurant business, he says, “looking for a concept or a business I could do on my own.” His company biography fills in the rest: a degree in entrepreneurship and small business management from Quinnipiac University, and a background in real estate development and hospitality that he folded into the way the company handles customers. Platinum has been operating since 2016.
He has employees now, and he describes the relationship as running both ways. “I lead by example,” he says. “I hold myself accountable. And allow them to hold me accountable.”