When COVID reached Tucson, Odds and N’s stopped taking payment face to face. The family-run handyman and remodeling company went fully contactless. The Sharbondas say it also made a string of other arrangements to keep contact to a minimum and ease customers’ fears.
Those changes brought in more work and started a stage of growth that continues today, they say. The new way of paying had a side effect. Once a bill could be settled online, the person paying no longer had to be in Tucson. The crew could look after vacation rentals and other houses while their owners were out of state.
That kind of job was already on the books. In 2018 the company’s website listed a vacation home check-in service next to furniture assembly, garage organizing, junk hauling and pressure washing. The same page noted that all major credit cards were accepted. The check-in still appears among the company’s interior services, and its Google profile offers maintenance walkthroughs to make sure everything in a home or business is working.
In a 2023 review, a customer who had to manage a vacant family home from thousands of miles away laid out what that looks like in practice. The crew came by the property on a steady schedule. It made small repairs and flagged anything that looked wrong. It met contractors at the house for specialized work, cleaned up and sent photos of all of it. The customer reached the company by text or email.
Heather and Josh Sharbonda have run Odds and N’s since 2017. The name came from their sons, Alex, Noah, Nick and Jacob. “So we have a couple of Odd’s and a couple of N’s,” Heather says. The two handle the office and the estimates, and their sons and sons-in-law do the work in the field. Heather is the name customers tend to know from the office. She fields the calls so the crews can keep working without interruption while new jobs land on their schedule.
About 80 percent of the work is residential, much of it remodeling. Most of those customers are homeowners, and property management companies make up the rest. The company also takes commercial and HOA jobs and carries contractor license ROC #348421. Its territory is Tucson and the surrounding area, out to places like Marana and Vail.
Before a job starts, the Sharbondas say, they walk customers through the process, what could come up along the way and what the worst case might be.
The service list has grown since 2018 to take in remodels, roof coating and patio work. The 2018 page was shorter. After its list of services, it added one more offer: the crew would even change your light bulbs.