“Technology is advancing whether we like it or not,” says Enzo Ramos, who handles contracting at Wrangler Air Conditioning in San Antonio. Not everyone in the trade agrees, he says. “There’s a lot of people or contractors that don’t agree with that. They think if something’s not broke, why fix it. But the truth is it’s going to change no matter what.”
Wrangler has made its bet. The company credits a diagnostic system called LYNKUP with helping its crew fix problems correctly on the first visit. Ramos describes a second layer of people standing behind each technician. “We also have our way of authenticating our work with our in-house experts, so our technicians don’t really get it wrong,” he says. “We eliminate as much of that risk as possible.”
The upshot is that the person standing at the unit is not the only one who can check the diagnosis. Ramos pairs that with an older idea of how to treat people. “We’re a growing company,” he says, “but our manners are very old school.”
The Wrangler name is new. The business was called Premier Comfort until a rebrand, and older customer reviews still carry that name. The company itself dates to 2014, when it was incorporated as a limited liability company, according to its Better Business Bureau file, which lists Ramos as director. The Ramos family owns Wrangler, the company says.
Ramos calls the two owners “very, very thorough people,” and says the way the company deals with customers is the way they want it run. “They know what it’s like to be in that position, so they don’t want their customers to feel like they’re getting the wrong end of the stick,” he says.
Standards for the crew are blunt. If a technician makes a mistake, Ramos says, “you have to let them know immediately,” and there are repercussions. The company has made that clear to its people, he says, and it “rarely” has issues.
Wrangler works on homes and businesses, residential and light commercial systems, and its crews cover San Antonio and a wide ring around it. The company lists more than 70 communities, from Boerne in the Hill Country to Seguin to the east, across Bexar and neighboring counties.
Customers who review the company often mention someone taking the time to explain the work. One wrote that the technicians walked him through everything they did and told him when they started and when they finished.
Ramos is usually at the shop early. The aim, he says, is to stay on top of the latest technologies and the newest systems, and the technology is also what lets the company check itself after the fact. “And then we have the video evidence there,” he says, “so we can go through it and just verify ourselves.”