When Brandon Bennett gives an estimate and doesn’t land the job, he makes a note: “2 weeks, give ‘em a shoulder tap.” Two weeks later he checks back.
The message is short. “Hey, how you doing? Did you want to move forward?” he says. Brandon, who owns Wash Nash TN in Nashville, says homeowners rarely expect it. “And people, it blows their minds.” Some are surprised he remembered they had once asked about a house wash at all.
He traces the habit to Phoenix, where he lived and worked for years before moving to Tennessee in 2021. “The West Coast is dog-eat-dog,” he says. “So if you’re not going to take a job or answer your phone, somebody’s already in line waiting to take that work.” He brought that mentality into the business, along with a rule about the phone.
If he misses a call on a loud job site, he sends an automatic text: “Hey, I’m on a loud job site. If this is for an estimate, leave your name, number, and services you’d want an estimate for.” When he can, he simply calls back. When he books a job, he gives a time, not a window. “It’s not one of those things like, ‘Oh, here’s a 2-day window that I’ll show up,’” he says. Instead he names the hour, noon on Tuesday, say, and he says people love that.
A homeowner who hired him to soft-wash two houses described him in a review as “extremely communicative” and said he took the time to explain the entire process.
The business started with driveways. Brandon kept adding services as customers asked for them, first windows, then roof washes. He first picked up a pressure washer while serving in the U.S. Navy, according to his bio on the company’s site, and the company is veteran-owned, which he says matters to a lot of the people who hire him. The work today is mostly residential, mainly house washes and concrete. He has tried to build a commercial side, but he calls those contracts very hard to land.
Given the choice, he would do nothing but concrete. “If I could do nothing but concrete washing and sealing, that’s what I would focus on,” he says. The reason is how little can go wrong. “It’s real hard to mess that up.” A house is another matter: “You have vegetation around you can burn with your chemicals, paint can oxidize, there’s just a lot of variables with house washes.” That is why the methods split. The company’s own guides explain that siding and roofs get low pressure and a cleaning solution that kills algae and mildew at the root, while high pressure is kept for concrete and masonry.
Brandon is the owner-operator. He handles the estimates and what he calls the back-of-the-house work himself, and one contractor works alongside him through the week.
Brandon found him through a stroke of timing. The man had owned a pressure washing company in Connecticut, moved to the Nashville area, and had the expertise and the equipment but no work. Brandon did not take him on sight unseen. “We did a dinner, just got a feel for him,” he says. He also read the reviews of the man’s old company in Connecticut, to be sure he wasn’t dealing with “some guy off the street who was going to tarnish my image.” What he found was someone a lot like himself. “We’re almost the same person, so I got lucky in that sense,” Brandon says.
One employee, he says, is about the right size: “not too much to manage, but just enough to keep growing.”
He puts his own reliability at nearly 100 percent, and he can name the only things that keep him off a job. “If I don’t show up to a job, it’s due to weather conditions, equipment failure,” he says, “but it’s not because I decided to go fishing for the day instead of handling business.”