“You take care of your people, the people will take care of you,” says the owner of GO2 Plumber NYC, a plumbing company that works across New York City. “It’s a people’s team.”
He has partners, but he calls himself the main guy. He talks about the company’s employees before he talks about its pipes. “No business will succeed with no people,” he says. “You need a good team to be successful.”
The company began, he says, with “one truck and a dream.” The dream had less to do with a specialty than with a kind of plumber: “someone reliable and someone that they could depend on.” In his account, the way to get there runs through the crew. Look after the people under you and they look after the customer, and the customer’s family in turn.
He describes the people he works for by where they live, not by the kind of job. “We work for the people, and we do for the neighborhoods,” he says. Residential and commercial calls get the same treatment. “In anything we do, we always show integrity first, and we go from there.”
“We are family,” he says of the company, “and we like to keep it that way.”
He doesn’t pretend the trade makes any of this easy. “You do have to have morals,” he says, even in what he calls a tough industry.
One landlord with a number of rentals first called Angel, of GO2 Plumber NYC, in 2024. By the time the landlord wrote about it the following year, Angel had handled about six jobs at those properties. Nearly all were emergencies rather than routine maintenance, and each was settled in less than a day. The landlord said it felt as if Angel were on call for him alone, and planned to bring him back for preventive work on his advice.
The company’s site pitches it to the kind of buildings that produce those calls: older apartment houses with cast-iron and galvanized pipe put in between the 1920s and the 1960s, and co-ops and condos whose boards have their own requirements. It lists a service area covering the five boroughs and Nassau County, and it advertises emergency service around the clock.
The owner puts that promise in two plain sentences. “If our customer needs us, we’ll be there,” he says. “If not, we’ll give them a heads up.”